Refund & Escrow Policy
Our commitment to fairness: full automatic wallet refunds when technical services cannot be fulfilled.
1. Remote Service Escrow Guarantee
Every remote service order placed on MobiFirms is protected by our automated escrow system. If a technician cannot complete your unlock or flash operation due to unsupported device security, the order status is marked as refunded and the full order amount is immediately returned to your wallet balance.
2. Tool Rental Policies
Because cloud rental credentials are dispatched instantaneously upon checkout, active sessions cannot be cancelled once login credentials have been accessed unless a verified server outage occurs on our infrastructure.
3. Wallet Withdrawal Requests
Unused wallet funds may be withdrawn back to your original payment method (Crypto USDT TRC20 or PayPal) by contacting our billing desk at mobifirms@gmail.com.